I lost my password. How can I recover access to my account?

If you have lost your password to access your user account on the platform, you will be able to generate a new one, when you go to the login dialogue and click on "Don`t remember your password"´?". An email will then be sent to you and you will be able to reset it.

If you hace lost access to your wallet, the only solution to regain it is to enter the 12 security keywords, you should have stored safely when setting up your wallet in the beginning. We do not have the capability to reset access to your wallet, so please make sure you store the 12 words in a safe place you remember.